Frequently asked Questions
Design emboidery designs are special?
Our designs are optimized for private use. That means we digitize them for stitching without problems and optic effect.
Unlike in industry, usage of thread and stitching time has inferior relevance. We are selling exclusively on our website to customers
all over the world. Selling only 500 copies of each design, it would be a rare coincidence to meet someone with the same design in your neighbourhood.
How do you
send the designs to me?
We usually send the designs as attachment to an e-mail. If you like the designs on a floppy or CD via air mail the additional postage is 5 Euro worldwide.
How long will it take
to process my order?
maximum 48 hours after payment
credit cards information online - where are the risks?
We ensure that our website is hosted on a thoroughly secured environment with fast internet access. Furthermore, we continuously review the latest security patches for the infrastructure components and applie them whenever they are required to maintain a secure website.
If you prefer to send the order form by fax, dial 0049 - 2839 - 568104 (USA 01149-2839-568104)
Are the designs
The pictures on our site are scans of actual stitchouts. We tested them thoroughly with several home sewing machines.
I accidentally lost
We keep a record of any order. We re-send for one year after purchase your designs free of charge.
Please feel free to e-mail us.